Position Overview

Ultimate Staffing is actively seeking a dedicated Customer Service - Customer Care Representative to join their client's dynamic team in Orange County, we are close to the borderline Santa Ana, California. This role involves interacting with customers to provide exceptional service and support, ensuring their needs are met efficiently and effectively.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers with product information, orders, and service requests.
• Maintain accurate customer records and update account information as needed.
• Collaborate with team members to resolve customer issues and enhance service delivery.
• Identify and escalate priority issues to appropriate departments.
• Provide feedback on customer interactions to improve service quality and processes.
• Ensure all interactions align with company standards and policies.
• Maintain a professional, courteous, and positive demeanor during customer interactions.

Qualifications

• Strong communication and interpersonal skills.
• Experience in customer service or a related field is preferred.
• Proficiency in basic computer applications, including Microsoft Office Suite.
• Ability to handle multiple tasks and prioritize effectively.
• Strong problem-solving skills and attention to detail.
• Adaptability to work in a fast-paced and dynamic environment.

Required Work Hours

Monday to Friday, with specific hours to be determined based on business needs.

Benefits

• Competitive hourly pay ranging from $20 to $21 per hour.
• Opportunities for professional development and career advancement.
• Access to health and wellness programs.
• Supportive and collaborative work environment.

Additional Details

Max Pay is $21. Min Pay is $20.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.